1. How long have you been in the B&B and/or hospitality business? SINCE JULY 2000
2. What is your favourite part of the job? THE WONDERFUL PEOPLE WE MEET
3. What is your least favourite part of the job? TIME IS PRECIOUS
4. What is your best marketing tip? LOVE YOUR GUESTS! THEY WILL ADVERTISE ROYALLY FOR YOU.
5. Do you have a staff or do everything yourself? WE HAVE HOUSEKEEPING AND GROUNDS HELP.
6. What type of marketing do you find most effective? INTERNET BY FAR
7. Do you attend seminars? Buy B&B Guides? ATTEND MOUNTAIN STATE BED AND BREAKFAST CONFERENCE ANNUALLY. YES.
8. Which recipe do you always get rave reviews for? CINNAMON NUT FRENCH TOAST
9. Do you work with other Innkeepers in your area or consider them competition? WORK WITH THEM WHENEVER WE CAN.
10. Tell us about your most memorable guest? AN 84 YEAR OLD WOMAN WHO HAD WRITTEN A BOOK ABOUT HERSELF. THE BOOK WAS GREAT. SHE WAS HILARIOUS.
11. Do you have any horror stories from past guests? WE’VE BEEN FORTUNATE TO HAVE HAD NO BAD EXPERIENCES. OUR GUESTS HAVE BEEN KNOWN TO RETURN WASHCLOTHS AND NAPKINS TAKEN BY MISTAKE AND MOST LOYAL ABOUT RETURNING KEYS.
12. What do you think the biggest misconception is about staying at a B&B? THAT THEY ARE TOO FORMAL, TOO VICTORIAN PERHAPS.
13. What would you like to change about the industry? OUR INN IS HOMEY, COMFORTABLE, INVITING, EVEN WITH FLOURISHES OF FANCY. WE TREAT OUR GUESTS AS FAMILY MEMBERS. WE GIVE HUGS AND GET HUGS. WE OFFER A WELCOMING DRINK OF TEA, COFFE OR WINE AND JOIN WITH THEM FOR A BIT OF CONVERSATION WHENEVER SUITABLE.
14. Do you have any time saving tips or marketing treasures that you would like to share? MY HUSBAND AND I SPLIT ALL THE DUTIES. I SET THE TABLE THE NIGHT BEFORE. HE RISES EARLY, COOKS. I THEN JOIN HIM TO HELP SERVE AND DO CLEANUP. I BAKE IN LARGER QUANTITIES AND THEN FREEZE SO THAT WE ALWAYS HAVE SOMETHING ON HAND. WE’VE FOUND THAT MOST FOLKS FEEL SO WELCOMED BY “BROWNIES!”
15. What makes your B&B unique? IT IS LARGE, ALL ON ONE FLOOR, RUSTIC AND FILLED WITH NOSTALGIC MEMORABILIA EVERYWHERE YOU LOOK. VERANDAS ARE INVITING, SCENERY IS PASTORAL IN NATURE, PEACEFUL AND SERENE.
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